![]() Follow-up physio with Genie and now Emma were excellent. Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!įelt my dog was safe with you, and treatment would be done with his best interests coming first. ![]() Can't speak highly enough - and this is a consistent standard. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. There’s never a problem speaking to our lovely receptionists at Kentdale Vets to book an appointment my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her. If you have any queries regarding insurance matters, please contact our team on This email address is being protected from spambots. It is often helpful for the policyholder to have contacted their insurance company to give permission for us to discuss the terms of their policy. Please let our team know as soon as possible if you wish for Kentdale to claim directly from your insurance company, this will help to minimise any possible delaysĪn administration charge will be made for direct claims that are not normally claimable. It can take several days for the insurer to reach a decision which can sometimes mean treatment may be postponed. This involves sending full case notes and expected costings for the underwriters to assess. Pre-authorisation means that the insurance company consider the details of the claim before the costs of treatment are incurred. We are happy to claim directly from insurance companies in the majority of cases, subject to pre-authorisation of the claim being received. Large files may be saved in a zip file and uploaded to our Hightail account. Please ensure the images are in DICOM format rather than JPEG as this can reduce the diagnostic value and be more difficult to manipulate. Please send any radiographs /scan images via email or hightail prior to the consultation. To submit radiographic report please complete our online request form. Whilst we are happy to assess any image, please bear in mind that in some cases photographing film x rays can reduce the diagnostic value of the images. Usually a print-out of the clinical history with the name of the vet in charge of the case is fine and or completed the x-ray submission form. It also helps if a clinical history including the age, breed and duration of clinical signs can be included. We greatly appreciate any submitted radiographs being labelled with the owner’s surname and animals name. There is no charge for verbal radiographic reports, however if a written report is required then a charge will be made to the referring practice. All you need to do is, if you’d like to go through with the deactivation, respond to their email and they will take care of the rest.In many cases it is helpful for our team to assess radiographs. ![]() Last but not least: Send this request from the email address that’s associated with the account (for security reasons)ġ day after my email, they reacted very professionally to my removal request.Īs you can see in the screenshot below, they won’t make a problem of the fact that you want to delete your account.I’m not using it anymore, duplicate account, too expensive,… Identity of the account you want to delete: Your email address that is associated with the account and your name.Message: A correct removal request needs to contain 3 things:.What do you need to mention in your e-mail? I tried myself to cancel my account and it turned out to work, as you will notice in the result below. I found this email address in the privacy policy of their website. I’ll show you below in step 1: what your email needs to contain and as a result: how they will respond to your request: 1 Open your email account and send an email to I tested it myself and the day after it my account was deleted. Contacting the customer service by email is easy and will take you no more than 2 minutes. All it takes to remove your profile, is 1 simple removal request by email to their support team. But if you have an account on their website and you’re thinking about closing it, we’re here to help and facilitate that process for you. Hightail is a popular file sharing website.
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